Account & security
Users & role permissions
Administrator, Manager, and Developer — who can do what.
Add teammates under Settings → Users and assign each a role. Roles combine with API key scopes to control access.
Administrator
Full access — users, API keys, provider and Twilio/email settings, contacts, notes, messages, campaigns, suppressions, metrics, webhooks, logs, and system configuration.
Manager
Can manage contacts, notes, single and scheduled messages, campaigns, and suppressions, and view dashboard metrics. Cannot manage API keys, provider credentials, system webhooks, developer logs, or users.
Developer
Works through the API based on assigned key scopes; can manage webhooks and read developer logs if scoped. Cannot manage users, provider credentials, or admin settings by default.